Privacy
Privacy notice
Last updated: [date TBC]
Who we are
Round Robin Property Ltd (company number [TBC], registered office [TBC]) is the data controller for the personal information described in this notice. We are registered with the Information Commissioner's Office under number [TBC].
Contact us about anything in this notice at hello@roundrobinproperty.co.uk.
What we collect
- Contact details: your name, email address, phone number and postal address.
- Identity and anti-money laundering information: identity documents, proof of address, details of any company you buy through and its owners, and information about the source of your funds.
- Financial information: proof of funds, your finance arrangements and the price limits you set.
- Your buying brief: the properties you want to buy, your criteria and your target returns.
- Our correspondence with you, and records of the properties we have sent you and your decisions.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Providing the services you instruct us to provide | Performance of our contract with you |
| Identity checks, anti-money laundering checks and record keeping | Legal obligation (the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017) |
| Responding to enquiries before you become a client | Our legitimate interest in responding to people who contact us |
| Sending you property opportunities by email | Your consent, which you can withdraw at any time |
| Handling complaints and legal claims | Legal obligation and our legitimate interests |
Who we share it with
We only share your information where it is needed to provide our services or where the law requires it:
- auction houses and their agents, when you register or we bid on your behalf;
- your own solicitor, broker or other advisers, when you ask us to;
- the providers who run our systems, including Microsoft (email and documents) and Cloudflare (website), under contracts that protect your information;
- our professional advisers, insurers and our redress scheme, where necessary;
- HM Revenue & Customs, the National Crime Agency, the police or other authorities, where the law requires us to.
We never sell your information.
How long we keep it
Anti-money laundering records are kept for five years after our business relationship ends, as the law requires. Other client records are kept for six years after our last work for you, so that we can deal with any claims. Enquiries that do not lead to us working together are deleted within twelve months.
Your rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted or its use restricted, to object to how we use it, and to withdraw consent at any time. Some rights are limited where the law requires us to keep records. To use any of these rights, email hello@roundrobinproperty.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.
This website
This website sets no cookies and uses no tracking or advertising tools. Our hosting provider, Cloudflare, processes basic technical information such as IP addresses to deliver the site and protect it from attack.
Where your information is stored
Our systems are provided by Microsoft and Cloudflare. Where information is processed outside the UK, it is protected by the safeguards UK data protection law requires.